Refund policy

Damages or Incorrect Items

If your order arrives defective, damaged, or incorrect, please inspect the items immediately upon delivery. Contact us within 7 days of receiving your order to report any issues so we can evaluate and resolve the matter promptly. Unfortunately, if more than 7 days have passed since delivery, we are no longer able to take responsibility for the item.  

Exchanges

Please email us at yardandvillage@gmail.com to start the exchange process. Return the original product in its unused, unworn, and unwashed condition within 14 days of delivery. 

Once we receive and inspect your returned item, we will notify you regarding the approval of your exchange. If you do not hear from us within 7 business days of sending your exchange, please contact us at yardandvillage@gmail.com for further assistance. 

We do not "hold" any items for exchanges as we are a small business with limited quantity. 

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.  

Important Information

Shipping Costs: The customer is responsible for any shipping costs incurred during the exchange process. We recommend using a trackable shipping method with insurance, as we are not responsible for any lost or damaged returns during transit. 

Sale Items: Unfortunately sale items cannot be refunded or exchanged. Only regular priced items may be refunded. 

For any questions regarding exchanges, returns, or issues with your order, please reach out to us at yardandvillage@gmail.com, we are here to assist you!