Refund policy
We want you to love what you ordered from Yard & Village. If something isn’t right, we’ll do our best to make it right while keeping our policies fair and sustainable for our small business.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Please include your order number, a description of the issue, and clear photos of the item and packaging when applicable.
Once we review your request, we’ll work with you on the appropriate resolution, which may include a replacement, exchange, store credit, or refund.
Claims submitted more than 7 days after confirmed delivery may not be eligible for replacement or refund.
Returns
We accept eligible returns requested within 14 days of delivery.
To qualify for a return, merchandise must be:
- Unworn
- Unwashed
- Unused
- Free of stains, odors, makeup, pet hair, or other signs of wear
- In its original condition and packaging, when applicable
To start a return, contact us with your order number and the item(s) you would like to return.
Please do not send merchandise back without contacting us first.
Once your return is approved, it must be shipped back within the timeframe provided in your return instructions.
Exchanges
Need a different size or item? We’re happy to offer exchanges on eligible merchandise within 14 days of delivery, based on availability.
Because many Yard & Village drops are produced in limited quantities, we cannot guarantee that your preferred size, color, or item will still be available, and merchandise cannot be held while an exchange is in transit.
If your requested replacement is unavailable, we may offer store credit or another available option.
Refunds
Once your returned merchandise is received and inspected, we will email you with the status of your return.
If approved, your refund will be issued to your original payment method. Please allow approximately 5–10 business days after processing for the refund to appear, depending on your bank or payment provider.
Original shipping charges are non-refundable, unless the return is the result of an error by Yard & Village or the merchandise arrived damaged or defective.
Return Shipping
For standard returns and exchanges, customers are responsible for return shipping costs.
We strongly recommend using a trackable shipping service and keeping your tracking information until your return has been processed. Yard & Village is not responsible for return packages that are lost, stolen, misdirected, or damaged while in transit.
If the return is due to an error by Yard & Village or an approved damaged/defective item, we will provide additional instructions regarding return shipping.
Pre-Order & Pre-Sale Items
Pre-order and pre-sale merchandise is produced or reserved specifically based on customer demand and may require additional processing time.
Estimated fulfillment timelines listed on the product page are estimates and are not guaranteed delivery dates.
Once a pre-order has entered production or fulfillment, orders cannot be canceled simply because of the processing timeline or a change of mind.
Once received, eligible pre-order merchandise may still qualify for an exchange or return under this policy unless the product listing specifically states that the item is final sale.
Final Sale Items
The following items are final sale and cannot be returned or exchanged, unless they arrive damaged, defective, or incorrect:
- Clearance or items specifically marked Final Sale
- Gift cards
- Customized or personalized merchandise
- Items that have been worn, washed, used, or altered
A promotional discount does not automatically make an item final sale unless the product is specifically identified as Final Sale at the time of purchase.
Order Changes & Cancellations
We begin processing orders as quickly as possible.
If you need to request an order change or cancellation, contact us immediately. We will make every reasonable effort to accommodate your request, but changes or cancellations are not guaranteed once an order has entered processing, production, or fulfillment.
Delivery Issues
Yard & Village is not responsible for packages marked as delivered by the shipping carrier that are later reported missing or stolen.
If your tracking information shows that your package was delivered but you cannot locate it, please contact the shipping carrier first and then reach out to us if additional documentation or assistance is needed.
For packages that are returned to Yard & Village because of an incorrect or incomplete address provided at checkout, additional shipping charges may apply to have the order reshipped.
Questions? We’re Here.
We appreciate every order and every customer who chooses to shop with Yard & Village.
If you have questions about a return, exchange, or issue with your order, contact us and include your order number so we can assist you as quickly as possible.