Shipping policy
We know once you place an order, you’re ready to get your hands on it. We’re just as excited to get it to you.
Yard & Village is a small business, and many of our products are released in limited quantities or produced in special drops. Please review the information below so you know what to expect from the time you place your order until it arrives at your door.
Order Processing
Unless otherwise stated on the product page, in-stock orders are typically processed within 7–10 business days.
Business days are Monday through Friday and do not include weekends or holidays.
Processing time is the time needed to prepare your order before it is handed over to the shipping carrier. Shipping/transit time begins after your order has been processed and shipped.
During high-volume releases, holidays, special collections, or major drops, processing may take a little longer. If there is a significant unexpected delay with your order, we will make reasonable efforts to keep you informed.
Orders With Multiple Items
If your order contains multiple products with different processing timelines, your order may ship once all items are ready.
This means the item with the longest processing or production time may determine when your full order ships.
If your order includes a pre-order item and an in-stock item, the entire order may be held until the pre-order merchandise is ready unless otherwise stated.
Shipping & Tracking
Once your order ships, you will receive a shipping confirmation with tracking information.
Please allow time for the carrier to scan and update your package after receiving your tracking number. Tracking information may not update immediately after a shipping label is created.
Shipping estimates provided at checkout or by the carrier are estimates, not guaranteed delivery dates.
Carrier Delays
Once a package has been accepted by the shipping carrier, the actual transit and delivery process is managed by that carrier.
Weather, holidays, carrier volume, service disruptions, and other circumstances outside of Yard & Village’s control may affect delivery times.
While we cannot guarantee carrier delivery dates or prevent carrier delays, we will do our best to help if there appears to be an issue with your shipment.
If your tracking has not updated for an extended period of time, please contact us so we can determine the appropriate next steps.
Lost or Missing Packages
If your package appears to be lost in transit, please contact us with your order number and tracking information.
Depending on the circumstances, we may ask you to contact the shipping carrier or submit a carrier claim. We will provide reasonable assistance with information needed for the claim when possible.
A package experiencing a temporary tracking delay is not automatically considered lost.
Packages Marked Delivered
If your tracking information shows Delivered but you cannot locate your package, please:
- Check around your delivery location, mailbox, parcel locker, front desk, or leasing office.
- Check with members of your household or neighbors who may have accepted the package.
- Allow up to 48 hours, as some carriers occasionally mark packages delivered before final delivery.
- Contact the shipping carrier if the package still cannot be located.
Yard & Village is not responsible for packages that are confirmed as successfully delivered by the carrier and are subsequently lost, misplaced, or stolen.
However, you are welcome to contact us if you need information from your order to assist with a carrier claim.
Shipping Address
Please carefully review your shipping information before completing your purchase.
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an address error after placing your order, contact us as soon as possible. We will make every reasonable effort to update the address before the order ships, but changes cannot be guaranteed once an order enters fulfillment.
Yard & Village is not responsible for delays, failed deliveries, or lost packages resulting from an incorrect or incomplete address provided by the customer.
Returned-to-Sender Packages
If a package is returned to Yard & Village because of:
- An incorrect or incomplete address
- An unsuccessful delivery attempt
- An unclaimed package
- A customer refusing delivery
we will contact you once the package is returned to us.
The customer may be responsible for the cost of reshipping the order.
Original shipping charges are non-refundable when a package is returned because of an incorrect address, failed delivery, refusal, or other issue outside of Yard & Village’s control.
Pre-Orders & Pre-Sale Shipping
Pre-order and pre-sale items follow a different fulfillment timeline than in-stock merchandise.
The estimated production and fulfillment timeframe will be listed on the product page at the time of purchase. Many pre-order items may require approximately 4-6 weeks for production and processing before shipment.
Please remember that estimated pre-order timelines are estimates rather than guaranteed delivery dates.
Once production is complete and your order ships, you will receive tracking information by email.
If your order contains both pre-order and in-stock merchandise, your entire order may ship together when the pre-order merchandise is ready.
Please review our Return & Refund Policy for information regarding pre-order cancellations, returns, and exchanges.
International Shipping
At this time, Yard & Village does not offer international shipping. We currently ship to eligible addresses within the United States.
Shipping Fees
Shipping charges are calculated and displayed at checkout based on USPS shipping method and order information.
Shipping fees are generally non-refundable once an order has shipped, except when required by law or when Yard & Village determines that an error occurred on our part.
Order Changes
We begin processing orders as quickly as possible.
If you need to change your shipping address or other order information, contact us immediately. We will make every reasonable effort to help, but changes cannot be guaranteed once an order has entered processing or fulfillment.
Questions About Your Order?
We appreciate every customer who chooses to shop with Yard & Village, and we want the process to be clear from checkout to delivery.
If you have questions or concerns about your shipment, contact us and include your order number so we can assist you as quickly as possible.